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Warranty Policy and Returns

Warranty & Return


Unless stated otherwise,all products and services carry a 1 year warranty starting at the date of purchase.


Within the first 60 days of the date of purchase, an item may be returned for refund or exchange. After the initial 60 days, a defective item can only be exchanged for the same item. The original item must be returned before an exchange can be processed.


Returned items must be received in their original unaltered condition. We will not accept returns on physically damaged items.


Items should NOT be returned in envelopes. We are not responsible for damage done in transit back to us when inadequate packaging is used.


Shipping will not be reimbursed, and a 15% restocking fee will be assessed to returns under the following circumstances:

  • A part is returned and is tested to be fully functional, free from defects.
  • The customer ordered the incorrect part. (The customer must notify us within 2 weeks of delivery if an incorrect part has been received.)
  • The customer could not perform the installation of the ordered part.

If the returned part is found to be defective then a refund will be issued for the order.


Powerbookmedic.com is not liable for any additional items included with a returned product that were not originally purchased from us.


Under no circumstance will international shipping fees or custom fees be reimbursed.


When returning items for exchange, the orignal item must be returned before a replacement can ship. Advanced replacements will not be issued.


Buy Together Promotion Returns


If one item from a buy together and save deal is returned but not the other item, the amount discounted for the buy together and save deal will be subtracted from the refund of the one item returned.