Terms & Conditions

1. Payment

The following payment methods are accepted: Paypal, VISA, MasterCard, American Express... Unless otherwise stated, all payments shall be due upon receipt of invoice.

2. Warranty & Return Information

Unless stated otherwise,all products and services carry a 1 year warranty starting at the date of purchase.

Within the first 60 days of the date of purchase, an item may be returned for refund or exchange. After the initial 60 days, a defective item can only be exchanged for the same item. The original item must be returned before an exchange can be processed.

Returned items must be received in their original unaltered condition. We will not accept returns on physically damaged items.

Items should NOT be returned in envelopes. We are not responsible for damage done in transit back to us when inadequate packaging is used.

Shipping will not be reimbursed, and a 15% restocking fee will be assessed to returns under the following circumstances:

  • A part is returned and is tested to be fully functional, free from defects.
  • The customer ordered the incorrect part. (The customer must notify us within 2 weeks of delivery if an incorrect part has been received.)
  • The customer could not perform the installation of the ordered part.

If the returned part is found to be defective then a refund will be issued for the order. is not liable for any additional items included with a returned product that were not originally purchased from us.

Under no circumstance will international shipping fees or custom fees be reimbursed.

When returning items for exchange, the orignal item must be returned before a replacement can ship. Advanced replacements will not be issued.

Buy Together Promotion Returns

If one item from a buy together and save deal is returned but not the other item, the amount discounted for the buy together and save deal will be subtracted from the refund of the one item returned.

3. Damaged Packages / Missing Items / Lost Packages

If a part is received in damaged condition, must be notified within 7 business days of the receipt of the package in order to file a damage claim on said package. can not be held responsible for damage to items that is not reported to us within 7 business days of the receipt of the package. Damaged items must be reported to us prior to installation.

If any items are missing from a shipment, must be notified within 48 hours of receipt of the package.

If an item is received damaged ALL packaging must be kept with the item. Without the packaging we will not be able to file a claim or replace or repair the goods.

We can only insure items to the delivery address. We are not liable for damage to any package that is reshipped to an address other than the delivery address. We are not liable for items apart from your order that are returned to us in error. We must be notified within 25 days of the shipment date if you feel your package is late or lost.

4. Address Changes

To change the address on an order, you must call customer support at 1-866-726-3342 before the package has left our facility. Once it has been picked up by the shipper, in most instances we cannot change address information.

5. Shipping

Same Day Shipping

  • All packages will be shipped with tracking number.
  • 6-10 business days - United Sates
  • 7-20 business days - Other countries
  • UPS or DHL express service is available, please contact us if you want to shipping via UPS or DHL.

6. Entire Agreement

These terms and conditions, including those on the face hereof, constitute the entire agreement with regard to this sale and expressly supersede and replace any prior or contemporaneous agreements, whether written or oral, relating to said sale, including any terms and conditions on any of customer's documents or purchase orders. This agreement shall be binding upon the heirs, successors and assigns of the parties hereto. If any provision of this agreement shall be held to be invalid or unenforceable, the remainder of this agreement shall remain in full force and effect.

7. Terms and Conditions

This sale is subject to the terms and conditions stated herein, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by customer, including, without limitation, purchase orders and specifications. In case of conflict between the terms and conditions stated here and those on the face hereof, those on the face hereof shall control. Any additional, different or conflicting terms and conditions on any such document issued by customer at any time are hereby objected to by, and any such document shall be wholly inapplicable to any sale made hereunder and shall not be binding in any way on

8. 3rd Party Repair Services

Under no circumstance will reimburse labor fees of 3rd parties for an installation of a part purchased from or following a repair service by Repair services performed by a 3rd party on a product or service provided by will immediately terminate any active warranty.

9. Incorrect Address

Under no circumstance will reimburse shipping fees for instances when the customer input the wrong address on their order. If the parcel is returned to our company the customer can either pay shipping costs to have it sent out again or we can issue a refund for the product cost itself minus a 15% restocking fee. If we do not get the product back, no refunds will be issued at all.

10. International Shipping Costs

Under no circumstance will reimburse international shipping costs or customs fees. If an international customer refuses a package, that package will be considered abandoned, and no refund will be issued for product or shipping cost unless the product is returned back at our location. In that instance, only the product cost will be returned.
Depending on your country, you may be charged customs fees. We do not collect or reimburse these fees as these are collected by your respective country. If a package is refused because of these fees, the package will be considered abandoned, and no refund will be issued for either shipping or product cost.

11. Installation Damage

We are not liable for any damage to your device due to the installation of parts purchased from Powerbook Medic under any circumstances.